Keyholder - Moss

About Us

39 Hours – Trafford Park. Our vision is to be admired for our craft, experience, and sustainability, desired by our customers and loved by our people. Moss is more than a menswear brand; we style individuals for moments that matter. We’re not just for men on their big day – we’re for everyone, all the time, whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece.

With over 170 years of tailoring know-how, we offer clothing made for life as we all live it now.

You will be a true Brand Ambassador who interacts easily with a variety of customers. You will naturally promote customer service excellence, contribute to the customer journey and experience in‑store, and display knowledge across product, store systems, and processes. Your dedication to exceeding customer expectations supports store KPIs and overall performance through personal productivity and specific responsibilities in support of store management.

• Lead and empower colleagues, ensuring customers are at the heart of everything we do.
• Deliver an exceptional customer experience, following our Moss Essential Steps of Service: greet, listen, and confidently offer bespoke advice.
• Maximise sales and service goals, elevating every interaction to contribute to business KPIs.
• Apply strong product knowledge across all our services:
  Hire, Custom Made, Retail, Alterations, Ship from Store, and use this to tailor the customer experience and support DM & SM.
• Utilise sales and customer data to inform interactions and enhance customer satisfaction.
• Seek opportunities to improve store performance and customer experience, using feedback from Feefo, Mystery Shops, and other tools.
• Assist store management with stockroom and back‑area housekeeping, receiving deliveries, handling stock, and following stock & cash control procedures.
• Follow the Appointment process, using the platform to contact customers prior to visits and record status accurately.
• Take ownership of opening and closing the store in the absence of management.
• Balance the cashier at the end of the day, ensuring correct procedures are followed.

• Prior experience in retail, hospitality, or customer service.
• Excellent knowledge of fashion trends and industry standards.
• Familiarity with POS systems, cash tills, credit card processing, and inventory management.
• Knowledge in data analytics to leverage sales and performance insights.

• Reflect the aesthetic of Moss through personal style and presentation.
• Embrace continuous self‑improvement, resilience, and efficient time management, driven by passion for the brand.
• Possess outstanding communication abilities and emotional intelligence to inspire, guide, and foster meaningful relationships with colleagues and customers.
• Consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.

• Employee discount: 70% off across all stores.
• Team Reward Pay Scheme: generous bonus scheme, up to 15% of gross monthly salary.
• Refer a Friend: £500 bonus for successful manager referrals.
• Season Ticket Loan: financial support for commuting.
• Cycle to Work Scheme: encouragement of eco‑friendly travel.
• Discounted Gym Membership with Pure Gym.
• Life Insurance.
• Ongoing development tailored to career ambitions.
• Access to Moss Learning, an online platform for skill enhancement.
• Employee Hub: easy access to benefits, recognition, wellbeing, and company updates.
• New Baby Gift: celebration of personal milestones.

If you want to learn more about Moss, our people, and our culture, search for “Tailor Your Career ” on Linked In.