Senior Account Manager - Lead

About The Role

V12 Retail Finance is a leading UK provider of Retail Point of Sale Credit, helping customers access finance through trusted retail partners for over 20 years. We’re part of Secure Trust Bank, an established UK bank with a proud history since 1954. Our mission is simple : deliver innovative finance solutions, exceptional service, and build lasting relationships that help retailers and customers thrive.

• Impact :
  Play a key role in shaping our growth strategy and strengthening relationships with major national retailers.
• Flexibility :
  Field-based role with national coverage, giving you autonomy and variety.
• Culture :
  We value collaboration, inclusivity, and continuous improvement. Your ideas matter here.
• Development :
  Opportunities to lead, influence, and grow within a fast-paced, ambitious environment.

As Senior Account Manager Lead, you’ll be the primary contact for a portfolio of national retail partners. You’ll manage relationships, drive lending growth, and ensure compliance with regulatory standards. You’ll also mentor a small team when needed and work cross-functionally to deliver exceptional service.

• Manage and grow relationships with national retail partners.
• Deliver agreed targets for lending volume, profitability, and risk management.
• Use data insights to inform product and pricing decisions.
• Ensure compliance with FCA and other regulatory requirements.
• Collaborate across teams to exceed retailer expectations.
• Lead by example, promoting proactive account management and STB core values.

We’re Looking For Someone Who Is

• Experienced in national account management within retail finance.
• Skilled at building relationships at all levels, including board level.
• Commercially savvy, customer-focused, and resilient in a target-driven environment.
• Knowledgeable about FCA compliance and consumer finance regulations.
• A confident communicator with strong presentation and influencing skills.
• Comfortable working field-based with a valid driving license.

• Competitive salary and benefits package.
• Car and travel expenses.
• Inclusive culture that values diversity and innovation.
• Opportunities for career progression and professional development.

Everyone is different. Everyone is valued.