Retail Business Advisor - Trafford

Vodafone Three - Retail Business Advisor - 40 hours/week - Manchester Trafford Experience

Join to apply for the Vodafone Three - Retail Business Advisor - 40 hours/week - Manchester Trafford Experience role at Vodafone Three

Location: Manchester Trafford Experience

Salary: £13.49 per hour and Vodafone benefits

Working Hours: Full time 40 hours per week – Includes some weekend and bank holidays

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

To deliver a consistently brilliant shopping experience to every business customer, ever time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.

• Advocate the Vodafone brand
• Deliver your work operating within the current frameworks and processes of your team and department
• Provide informal guidance when required to support new team members
• Line manager feedback/reviews
• Ownership of personal development
• Undertake regular learning and development and align with company and FCA requirements
• Adhere to company and regulatory policies and guideline at all times
• Partake in Vodafone’s security vetting process whenever required

• Promote the store as the destination of choice for local business customers
• Deliver the best service on the high street to our business customers
• Have a deep knowledge of business customer requirements and the market
• Store specialist for all business related products and bring these to life for our customers
• Advocate our business products and services across the store team, role modelling our approach to business customers
• Generate business leads to business teams & prospect in my local business community
• Ownership of the training and delivery of new / existing business offers and solutions to the store team. Coaching when required
• Recommend suggestions to the Store Manager on how to improve customer service
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

We are…