Senior Property Manager - Block Management

Position: Senior Property Manager - Block Management (Permanent)
Senior Property Manager - Block Management

Due to continuing growth, we are looking to strengthen our team with a Senior Property Manager, tasked with caring for circa 700 units. We are on the lookout for someone who enjoys property management and wants to be given the breathing space to provide an excellent service, rather than being micromanaged and overloaded with thousands of units. We need someone with at least five years of prior experience as a Block Property Manager, preferably large estates and high-rise buildings and those with previous/ongoing cladding remediation too would be a plus.

As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include:

Oversee the smooth running of the portfolio.
Attend and prepare for regular meetings with residents/directors.
Conduct routine inspections and schedule maintenance.
Chair and minute meetings as appropriate and take actions resulting from these.
Budget and financial control – our system is a big help with this.
Build and maintain relationships with all stakeholders.
Resolving of queries received on the portfolio.
Helping to acquire new business (where commission can also be earned).
Assisting with complaints handling (thankfully we don't get many at all but can't always please everyone!).

We are very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. We excel because our focus is on customer service, so we keep unit numbers per Property Manager lower than any other agent, ensuring each block gets a good level of attention, our staff aren't overworked and reducing complaints.

We aren't a national agent and will never be as the service is never close to that of a good, local agent. We’re in the process of moving to new offices in Castlefield, having outgrown our current office quicker than expected.

Other Ideal Traits Are:

Excellent knowledge of financial administration (service charge accounting)
Effective numeracy and data entry skills
Experience in handling cladding replacement work/building safety fund applications
Excellent interpersonal skills
Ability to maintain a high level of accuracy
Ability to meet deadlines and grasp the urgency of departmental activities
Experience in managing staff
TPI level 3

Personal Skills/Attributes:

Maintaining strict confidentiality
Demonstrate sound work ethics
Flexibility
Be assertive and dynamic
Be deadline driven
Maintaining relationships with all stakeholders
Can work independently
Problem analysis and solving
Professionalism
Full drivers licence and ideally own car

A Little More About Us

We have grown considerably in the last five years but have done so carefully, choosing our clients and setting reasonable fees – we don't low ball to win business. We also aren't afraid of offloading impossible clients; we put our own people and our well being first. We are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve our services and the work environment of the team.

If that sounds interesting, then please apply