Resident Liaison Officer

Overview

We are looking for a skilled Resident Liaison Officer (RLO) to join our team in the property industry, based in Manchester. The ideal candidate will be responsible for ensuring effective communication between residents and the project team while supporting the successful delivery of property-related projects.

This opportunity is with a medium-sized organisation specialising in the property sector. They are committed to delivering high-quality services and projects to their clients while fostering a professional work environment.

• Act as the primary point of contact for residents, addressing queries and concerns promptly and effectively.
• Coordinate and communicate project updates to residents, ensuring transparency throughout the process.
• Organise and attend resident meetings to provide updates and gather feedback.
• Maintain accurate records of all interactions with residents and project-related activities.
• Work closely with project teams to ensure minimal disruption to residents during works.
• Conduct property visits to assess and address residents' needs and concerns.
• Assist in resolving disputes or complaints in a professional and timely manner.
• Ensure compliance with all relevant policies and procedures in the property industry.

• Experience in a customer-focused role, preferably within the property sector.
• Strong communication and interpersonal skills to liaise effectively with residents and project teams.
• Organisational skills to manage multiple tasks and maintain accurate records.
• Problem-solving abilities to address and resolve resident concerns efficiently.
• Knowledge of property industry standards and procedures.
• A valid driving licence, as travel to various sites in Rotherham may be required.

A competitive salary ranging from £30,000 to £33,000 per annum. Company car provided to support your role. Permanent position with a stable organisation in the property industry.

If you are enthusiastic about becoming a Resident Liaison Officer and are ready to make a positive impact in the property sector, we encourage you to apply today!