Quality Assurance Technician

Quality Assurance Technician

Location:

Trafford, Manchester (Hybrid - 2 days WFH)

Salary: £33,000-£38,000 + Benefits

Cast UK are partnering with a fast-growing, product-led consumer brand to recruit an ambitious and driven QA Technician. This is a fantastic opportunity for a junior to mid-level Quality professional ready to step up and take ownership of the Quality function within a fast-paced, commercially focused environment.

Product Quality & Continuous Improvement

• Drive ongoing product improvements across packaging, instructions and overall customer experience
• Collaborate closely with Product and factory partners to identify issues and implement solutions
• Champion quality throughout the entire product lifecycle

Data-Led Quality & Returns Reduction

• Analyse returns, defect trends, complaints and customer feedback to identify root causes
• Lead the returns process end-to-end, ensuring actions are implemented quickly and effectively
• Translate insight into practical improvements that reduce returns and protect margin
• Communicate findings and progress clearly to stakeholders across the business

Compliance & Technical Ownership

• Own product compliance, including technical documentation and product files
• Ensure products meet relevant UK and EU regulations
• Manage packaging waste, WEEE and associated compliance requirements
• Stay up to date with regulatory changes and advise the business on impacts

QA Processes & Critical Path

• Review and improve QA processes across the product critical path (PSI, product data, development reviews, technical sign-off)
• Embed structured processes without slowing down product speed to market

Stakeholder & Supplier Management

• Build strong internal relationships across Product, Buying, Customer Service and Operations
• Develop close working partnerships with factories, driving accountability and shared ownership of quality
• Act as a collaborative problem-solver with a strong customer-first mindset

• Experience in a QA or Product Quality role within a fast-paced consumer products environment
• Commercially aware with a clear understanding of how quality impacts returns, customer experience and profitability
• Highly data-literate and confident turning insight into action
• Strong knowledge of compliance and technical documentation
• Proactive, curious and driven, with the confidence to influence stakeholders at all levels