Global Complaints Operations Lead

A global insurance provider based in Manchester is looking for a Complaint Operations Manager to oversee the management of international and domestic complaints. The ideal candidate will have proven experience within the insurance or financial services industry, a strong grasp of regulatory frameworks, and the ability to engage with stakeholders effectively. Responsibilities include operating activities for complaints, ensuring compliance with regulations, and leading quality assurance reviews.

This role is vital for maintaining high standards across complaint functions.
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