Senior CRM Executive

Senior CRM Executive Manchester,

£35-40k - Join a fast-growing and much loved fashion brand!

Zachary Daniels Recruitment is proud to be partnering with a growing, fashion focused ecommerce brand to recruit a Senior CRM Executive for their Manchester office. This is an exciting opportunity for an experienced Senior CRM Executive to take ownership of customer communications and play a key role in driving retention, repeat purchase and long-term customer value.

The Senior CRM Executive will be hands on with day to day CRM delivery while also shaping strategy, automation and testing.

This role offers real responsibility, visibility and the chance to make a measurable commercial impact within a fast-paced fashion brand.

The Role:

As Senior CRM Executive, you will be responsible for email and SMS communications across the full customer lifecycle, ensuring every message is relevant, on brand and performance driven.

Key responsibilities include:

* Planning, building, QA and deploying email and SMS campaigns end to end

* Owning the CRM calendar aligned to product launches, promotions and seasonal moments

* Managing and optimising automated journeys including welcome, browse abandon, cart abandon, post purchase, winback and VIP
* Developing segmentation strategies to improve engagement, conversion and lifetime value

* Working closely with Creative, Marketing and Ecommerce teams to deliver premium, on brand CRM

* Owning CRM reporting and performance analysis across revenue, engagement and deliverability

* Driving a structured test and learn approach to continuously improve results

About you:

This Senior CRM Executive role will suit someone with strong ecommerce CRM experience who enjoys both execution and strategy.

We are looking for:

* Proven experience in a CRM focused role within ecommerce, ideally fashion, beauty or lifestyle

* Strong hands on experience with email and SMS as revenue driving channels

* Confidence managing campaigns and automations end to end

* A data led mindset with the ability to turn insight into action

* Excellent attention to detail and a strong sense of ownership

* Experience with CRM platforms such as Klaviyo or similar

Location and benefits:

* Manchester based

* Competitive salary

* Staff discount

* 25 days holiday plus bank holidays

If you are an ambitious Senior CRM Executive looking to take the next step within a fashion brand where CRM is a key growth driver, Zachary Daniels Recruitment would love to hear from you!

BH35297