Senior Infrastructure Engineer

Lead Technical Recruiter (Digital Data and Technology DDaT) – Engineering, Quality Assurance, and Test (QAT) and UCD Professions at UK Home Office

Salary: £46,062 (National) or £50,182 (Croydon) plus up to £11,338 skills allowance, pending assessment

Location: Croydon, Manchester, Sheffield, Southport, Liverpool or Glasgow (hybrid with 60% office attendance)

Close Date: 11:55pm Sunday 25th January 2026

You will join DDAT’s cutting‑edge Shared Applications Service Level 2 Support (SAS L2) Team, responsible for real‑time monitoring of core technology, infrastructure, applications, and services within the Home Office. The team provides a consolidated operational view of the technical estate and ensures 24/7/365 support and recovery.

As part of SAS L2, you will help deliver an industry‑leading approach to technical estate management, leveraging the latest technologies, techniques, and service‑management best practices. Your work will focus on innovative solutions for real‑time monitoring, automation, and service industrialisation.

Collaborate closely with colleagues and stakeholders, including the Service Desk, Incident Managers, Project Managers, Service Transition teams, external suppliers, the Information Technology Operations Centre (ITOC), and the Cyber Security Operations Centre (CSOC). Together you will ensure services are effectively monitored, incidents are resolved through hands‑on Level 2 intervention, and service restoration meets agreed service level targets.

• Regular data:
  Postgre
  
  SQL, Microsoft SQL Server, Mongo
  
  DB, Apache Cassandra
• Artificial Intelligence:
  Azure ML Studio, Python, Git Hub Copilot, OpenAI, understanding of Lean, Agile and Dev Ops principles
• Cloud and monitoring tools: AWS console, Zabbix, Prometheus, Cloud Watch, Dynatrace, Kibana, Grafana, Confluence, Jira, Slack, Nagios, Gov Notify, VPNs, Service

• Providing direction and coaching to junior team members
• Managing and delivering complex technologies within time, cost and quality targets (Agile development, continuous integration)
• Maintaining focus on the whole life cycle : service delivery – from design, development, and delivery through to operation
• Dissecting problems into component parts to identify and diagnose root causes, allowing problem resolution
• Ability to build and deliver end‑to‑end solutions

• Civil Service pension with employer contribution rates of at least 28.97%
• In‑year reward scheme for one‑off or sustained exceptional personal or team achievements
• Potential to adopt flexible working options that fit your work/life balance, plus the option to take a career break
• 25 days annual leave on appointment, rising with service
• Eight public holidays, plus one additional privilege day
• 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service
• Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service
• Paid leave for fostering approval processes, support when a childիՏ placed with
  
  GU itwas? (see policy)
• Support for guardians and kinship carers
• Corporate membership of ‘Employers for Carers’, providing additional information and advice for carers, plus a ‘Carer’s случаев passport’ to discuss  needs and underpin supportive conversations
• Time off to deal with emergencies and other unplanned special circumstances

Please click ‘Apply now’ to be redirected to the full job advert and our application portal.

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