Foodhall Supervisor

Overview

Supervisor – House of Social Food Hall, Manchester

Salary: £30,000 per annum

Contract: Permanent, 40 Hours per week

Working Patterns: Our Supervisors work collaboratively throughout the working week Tuesday – Sunday. Shifts can start as early as 7am and finish as late as 2am.

Days and hours will rotate weekly subject to demands and team availability.

House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards.

Located on two levels of Vita Group’s purpose built student accommodation concept

House of Social, the new venue
spans 12,000 square feet
of brand new dining and drinking space.

Support the daily operations of our premium food hall, ensuring exceptional service, immaculate presentation, and strict adherence to hygiene and quality standards. You will act as a team leader on the floor, driving performance, maintaining product standards, and delivering an outstanding customer experience consistent with premium brand standards. This is a critical and highly visible role within House of Social with an overall responsibility to ensure our food hall, services and amenities run smoothly meeting our premium and luxury brand standards.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Deliver a warm, professional, and tailored guest experience, reflective of a luxury environment.
• Oversee daily operations across multiple kitchens and bar operations.
• Maintain clear communication with kitchen/back-of-house teams to ensure service flow
• Monitor compliance with all food hygiene and health & safety regulations.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with residents and customers, developing strong relationships to encourage a strong House of Social community.
• Audit and oversee, operational practices and makes suggestions for improvements to the management team.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.

House of Social boasts 5 individual kitchens, delivering variety of food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Supervisor’s play a critical role ensuring seamless operations and effective leadership. We are looking for:

• An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
• Strong knowledge of food hygiene regulations and health & safety best practices.
• Proven experience in food service, bartending, hospitality, or retail management; food hall, market-style dining, or multi-unit leadership.
• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
• Developed and implemented customer satisfaction programs
• Compliant with maintenance of building safety standards.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant General Manager must be technologically astute.
• Good knowledge of POS systems and till operations

• Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A strategic thinker
• Flexibility:
  An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours.

Our employees…