Wellbeing Manager

Housing and Wellbeing Manager - 12 months Fixed Term Contract Salary £39,140 - £41,315 Location Manchester - Pomona Gardens Temporary, Full Time Reporting to the Head of Support Services, the Housing and Wellbeing Manager is responsible for operational delivery of support services, across multiple Local Authorities, and in addition, leads on multiagency practice to ensure asset management, financial management (internally) meets corporate / regulatory standards.

Housing and Wellbeing Managers must ensure high quality services are delivered to our customers, producing outcome reports and risk mitigation in practice. What youll be doing To proactively manage all team members consistently, including all aspects of performance management (individual and team), feedback, coaching and welfare;
To train, support and coach colleagues to work within the Independence and wellbeing framework;
To audit colleagues assist customers to do for themselves, in order to maximise customer independence, including; assisting customers to identify their strengths and risks and jointly develop a plan to achieve the actions identified;
To promote, develop, maintain and ultimately be responsible for effective working relationships with Great Places colleagues, relevant statutory and voluntary agencies to ensure services are appropriately managed;
To lead on executing housing management duties, taking responsibility for joint working with the Housing Contracts team, making sure appropriate actions are taken which ensure the effective running of the service;
To set, manage and monitor management account and rent income budgets and write reports accounting for the financial viability of services. To work in partnership, engaging with our customers, our colleagues and relevant external organisations to ensure that respective roles and responsibilities are clearly communicated, understood and implemented;
To attend and co-ordinate complex Multi Disciplinary Teams (MDTs) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To support the wider Customer Service Directorate, in participating in projects representing Independence and Wellbeing, working towards corporate ambitions and continuous improvement. To promote Great Places, and the service when attending external meetings;

identifying opportunities for service development, joint working with other agencies and relevant opportunities in the wider health and wellbeing sector;
To write reports to external partners (such as Local Authority Commissioners) detailing contract outcomes, future action plans and addressing concerns with compliance. To ensure colleagues support customers fully in accordance with their identified needs, including management, auditing, monitoring and quality checking of service delivery To be responsible for all aspects of tenancy management;
To lead and oversee Health and Safety and Compliance duties as directed by legislation, regulatory obligations and adhere to Great Places procedures;
To develop and work in line with our risk management framework;
To be part of the on-call service for Independence and Wellbeing; identifying continuous improvement opportunities and mitigating business risk. To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;
What youll need Degree or equivalent certificate in health and social care / housing. As a minimum, three years experience working in the sector or similar post. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.

As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role. Proven management skills strategic and operational and including staff, volunteers and projects. The ability to motivate, inspire and influence a diverse workforce by example and persuasion

Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. Previous experience of working with people who have support needs (this may include care of family members, voluntary work or paid employment)

Experience of administration and recording procedures, with an in depth understanding of confidentiality

Experience of liaising and service development with NHS or Local Government or relevant statutory authorities-and voluntary agencies on a frequent and regular basis and achieving agreed outcomes Proven relationship builder and influencer with stake holders

Experience of developing packages of support in response to identified needs

Experience of contributing to the development and achievement of…