Associate Director

FULL TIME

Location

Our offices are in London, Macclesfield and Manchester and are supported by remote and flexible hybrid working policies.

We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years. Our more than 500 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand s full potential.

This position is aligned to one of our four divisions:

• Lucid Global works with global brand teams at big and mid-tier pharmaceuticals and biotech clients to deliver powerful medical communications solutions across the asset lifecycle.

Our other divisions include:

• Lucid Consulting brings depth of expertise in the research, development and commercialisation of solutions across therapeutic areas and modalities by streamlining product development, building operational capabilities, innovating, and supporting execution to create value for patients, clients and shareholders.

• US Med Comms works with both US and Global brand teams to create powerful medical communications solutions for early lifecycle assets.

• US Marketing works with clients across the Rx, Medical Device, OTC and Consumer Device categories to deliver compelling communications and promotional solutions to Healthcare Professionals for in-market assets.

The Associate Director is a senior leader in the client team with primary accountability for client strategy, and portfolio growth. They build strong, enduring senior-level strategic partnerships with clients and act as a trusted advisor. They own portfolio-level leadership, independently identifying and driving new and organic business opportunities to deliver sustainable growth and long-term value. They are responsible for delivering against revenue and profitability targets, while providing clear strategic direction to both clients and internal teams.

They are responsible for ensuring that their team and business portfolio deliver against client strategy, commercial objectives, and financial performance.

Client partnership

• Owns senior client relationships across the portfolio, acting as a trusted strategic partner and primary escalation point.
• Builds and maintains strong, enduring client relationships across multiple levels.
• Maintains a deep understanding of client business, priorities, and market context, representing the client internally across Lucid Group.
• Acts as an ambassador for Lucid Group, strengthening long-term partnerships and client loyalty.

Strategic influence & direction

• Provides insight to inform and shape client strategic plans, influencing broader client priorities beyond individual programmes.
• Leads understanding of client strategy across the team, ensuring clarity, alignment, and consistent execution.
• Oversees execution of key components of the client strategic plan, ensuring delivery against agreed objectives and outcomes.
• Contributes insight to the Lucid Group strategic plan, including capability development and strategic initiatives.

Business development

• Identifies, shapes, and drives new and organic growth opportunities across the client portfolio.
• Leads the proposal and pitch process, partnering with internal teams to develop compelling, strategic responses.
• Proactively develops future opportunities and long-term client roadmaps to support sustainable growth.

Commercial leadership

• Owns portfolio performance, profitability, and growth, with accountability for revenue targets and financial outcomes.
• Leads portfolio-level financial management, including forecasting accuracy and commercial planning.
• Makes informed commercial decisions to optimise resourcing, profitability, and long-term value.
• Reports financials to the General Manager and Management Team for performance tracking, and works collaboratively with the Head of Resource Operations to manage resource planning.

Team leadership

• Leads and manages cross-functional teams at portfolio level (upwards of £4M revenue).
• Builds effective partnerships across capabilities (medical, strategy, project management, creative and digital, etc.) to deliver client strategy.
• Provides clear direction, support, and challenge to teams, fostering accountability, high performance, and development.
• Works in close partnership with the Client Partnership Director to align internal excellence with external success.

Decision making

• Exercises sound judgement in complex, fast-paced environments, balancing client needs, commercial priorities, and team capacity.
• Anticipates risk and opportunity, making proactive, risk-aware decisions that support sustainable outcomes.
• Takes ownership for decisions and outcomes at portfolio level, escalating appropriately where required.

They are ambassadors for Lucid Group, helping build the profile and client base of the Company.

Essential skills

• Proven experience in a senior…