Service Manager - Adult Critical Care MFT | University NHS Foundation Trust

Overview

The Critical Care Directorate has an exciting opportunity for a motivated operational manager to join the management team as the Band 8A Service Manager. This opportunity will cover all MFT Adult Critical Care Units across Oxford Road Campus, Wythenshawe Hospital and North Manchester General Hospital, overseeing admin managers based on each site. The post holder will work closely with the General Manager to support the efficient and effective management of all resources in order to deliver improved performance.

Promote quality improvement and lead on specific projects, programmes and business developments. Support the Directorate Manager, Matrons and Clinical Directors for the Directorate to meet the Divisional and Trust strategic and operational objectives, in partnership with other clinical and academic colleagues. The post holder will deputise for the General Manager as required.

The Service Manager will support the Directorate Manager and Clinical Lead with operational management of all services within the Directorate. This involves supporting the delivery of all operational performance targets, including access targets, delivery of financial balance, trading gap plans, and the quality of services to patients and improving services towards best practice standards within available income.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. We deliver care to over 1 million patients & users each year through our 10 hospitals and extensive community services. Our 30,000 plus strong workforce is central to our success and innovation. You’ll play a pivotal part in supporting our operational excellence and strategic ambitions.

You’ll work collaboratively with clinical and non-clinical teams, driving improvements that enhance patient experience, staff wellbeing, and service efficiency across the Trust. MFT offers a dynamic, inclusive environment where your leadership, ideas, and expertise are valued. You’ll have access to professional development, digital tools and opportunities to contribute to transformational projects that shape the future of healthcare delivery. We are committed to supporting your growth and wellbeing, recognising the vital role you play in our organisation’s success.

Join us and help shape the future of our Trust.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the “Supporting Documents” heading. For a well-informed decision to apply, read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides details about the Trust, our benefits and outlines how we care for you as you care for others.

It also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.

As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

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