Deputy Service Manager

£55,690.00 to £62,682.00 per year, £55690.00 - £62682.00 a year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

20/02/2026

DUTIES AND RESPONSIBILITIES To support the CRF Operational Lead and CRF Matron in the management and development of a wide service portfolio and to deputise for the Operational Lead where necessary To support the delivery of high quality, cost effective services to the Trust and NIHR Provide managerial support to clinical services across CRF and the wider division, ensuring that performance targets for these services are effectively monitored and achieved.

This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or Trust to enable a positive outcome Identify and undertake business development projects for specific services within the directorate, working across multidisciplinary teams to ensure service delivery and improved productivity is supported by robust business cases and options appraisals Provide teams with information about performance and ensure that such information is clearly understood to develop ownership and commitment to service delivery Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring Supports the clinical teams with day to day operational matters that have not been dealt with elsewhere, to ensure patient flow is maintained Investigate complaints and clinical incidents relating to services, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required Attend appropriate meetings ensuring the views of the CRF are conveyed and actions are implemented.

Work closely with other managers to introduce new processes and improvements within the CRF, division and across the Trust Develops own work plan in line with directorate, divisional and Trust objectives Demonstrates the agreed set of values and accountable for own attitude and behaviour Financial Management & Business Planning Responsible and accountable for, the management of designated budgets for services within CRF Be an authorised signatory for payments where appropriate Undertakes day to day budget management duties, including monitoring spend against designated budgets Assists leadership team in the negotiation of annual service level agreements/contracts as required, ensuring they meet the needs of the CRF Develops and monitors schemes and action plans to implement cash-releasing efficiency objectives.

Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them Contributes to budget setting for services within the directorate Ensures organisational procedures are deployed across CRF for control of activities against budget.

Ensures that teams work to achieve organisational effectiveness and deliver services within available resources Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget Human Resource Management Line management and support of staff within immediate areas of responsibility Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility.

Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary.

Undertakes formal investigations and presents to panels To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflects both the…