Wellbeing Manager

Housing and Wellbeing Manager - 12 months Fixed Term Contract

Salary £39,140 - £41,315

Location Manchester - Pomona Gardens

Temporary, Full Time

Reporting to the Head of Support Services, the Housing and Wellbeing Manager is responsible for operational delivery of support services, across multiple Local Authorities, and in addition, leads on multiagency practice to ensure asset management, financial management (internally) meets corporate / regulatory standards.

What you'll be doing

• To proactively manage all team members consistently, including all aspects of performance management (individual and team), feedback, coaching and welfare;
• To train, support and coach colleagues to work within the Independence and wellbeing framework;
• To audit colleagues assist customers to do for themselves, in order to maximise customer independence, including; assisting customers to identify their strengths and risks and jointly develop a plan to achieve the actions identified;
• To promote, develop, maintain and ultimately be responsible for effective working relationships with our colleagues, relevant statutory and voluntary agencies to ensure services are appropriately managed;
• To lead on executing housing management duties, taking responsibility for joint working with the Housing Contracts team, making sure appropriate actions are taken which ensure the effective running of the service;
• To set, manage and monitor management account and rent income budgets and write reports accounting for the financial viability of services
• To work in partnership, engaging with our customers, our colleagues and relevant external organisations to ensure that respective roles and responsibilities are clearly communicated, understood and implemented;
• To attend and co-ordinate complex Multi Disciplinary Teams (MDT's) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers.
• To support the wider Customer Service Directorate, in participating in projects representing Independence and Wellbeing, working towards corporate ambitions and continuous improvement.
• To promote our companyy, and the service when attending external meetings; identifying opportunities for service development, joint working with other agencies and relevant opportunities in the wider health and wellbeing sector;
• To write reports to external partners (such as Local Authority Commissioners) detailing contract outcomes, future action plans and addressing concerns with compliance.
• To ensure colleagues support customers fully in accordance with their identified needs, including management, auditing, monitoring and quality checking of service delivery
• To be responsible for all aspects of tenancy management;
• To lead and oversee Health and Safety and Compliance duties as directed by legislation, regulatory obligations and adhere to our procedures;
• To develop and work in line with our risk management framework;
• To be part of the on-call service for Independence and Wellbeing; identifying continuous improvement opportunities and mitigating business risk.
• To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;

What you'll need

• Degree or equivalent certificate in health and social care / housing.
• As a minimum, three years experience working in the sector or similar post.

What we need from you

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• Proven management skills - strategic and operational and including staff, volunteers and projects.
• The ability to motivate, inspire and influence a diverse workforce by example and persuasion
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
• Experience of liaising and service development with NHS or Local Government or relevant statutory authorities-and voluntary agencies on a frequent and regular basis and achieving agreed outcomes
• Proven relationship builder and influencer with stake holders
• Experience of developing packages of support in response to identified needs
• Experience of contributing to the development and achievement of operating plans.
• Knowledge and understanding of the roles, functions and purpose of statutory and non-statutory agencies in the Housing and Social Care sectors
• The ability to develop, and project, a positive image of our company through interpersonal, written and verbal communication skills
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems

What we give you in return for your hard work

• Pension DC scheme (up to 10% contribution from both colleagues and us)
• WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)
• Ways of Working We offer some hybrid and…