Customer Service Team Leader

Customer Service Team Leader

Permanent | On‑site | Manchester - salary up to £30,000

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where coaching, developing and motivating a team is all part of your day?

If so, this could be your next big opportunity!

Our client is growing and looking for an experienced Customer Service Team Leader to join their established, high‑performing team. This is your chance to step into a role where your ideas matter, your leadership makes an impact and your career can really take off.

• Drive and inspire first‑class customer service across the department
• Lead, mentor and support a team of in‑house Customer Service Advisors
• Set clear expectations, KPIs and objectives and help your team achieve them
• Deliver regular coaching, feedback and development sessions
• Collaborate with internal teams to champion best practices
• Manage key client accounts and build strong long‑lasting relationships
• Act as the first point of escalation for complex customer queries
• Produce reports, highlight trends and identify improvement opportunities
• Work closely with stakeholders and management to support wider business goals
• Attend client review meetings
• Handle general administrative tasks as required

• Experience in a fast‑paced customer service environment
• Strong leadership skills with the ability to motivate and inspire
• Clear, confident communication at all levels
• A natural ability to resolve issues and build a positive team culture
• Hands‑on experience training, mentoring, or supervising customer service teams
• Exceptional attention to detail
• A passion for results and continuously improving the customer journey
• A positive, proactive, team‑player attitude

Ready to Lead, Inspire and Make an Impact?

If you're passionate about people, customer service and creating a high‑performing team, we want to hear from you!

Apply today and take the next exciting step in your leadership career

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application