Head of Account Management; North Region

Position: Head of Account Management (North Region)
Location: Pendlebury

Job Title:

Head of Account Management (North Region)

Location:

Nexus House, New Vision Business Park, St Asaph, LL17 0LP
Salary:
Basic Salary of £44,000 - £48,000 per annum. Uncapped Bonus package with expected OTE of £105k Job Type: Full time, Permanent

Working Hours:

Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we:
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses.

About the Role:

As we gear up to accelerate our growth, we're actively seeking a Head of Account Management for our Northern region who isn't just experienced but is also dedicated to customer success and service excellence. This role is pivotal to our strategic objectives and reports directly to senior leadership. Following the outstanding success of our New Business team, we're expanding further by increasing our BDE capacity and introducing dedicated IT BDM roles to support our rapidly accelerating IT strategy.

It's an exciting time to join us - you'll be part of a high performing, fast-growing team that's central to achieving our long-term vision. Responsibilities:
Account Growth:
Lead an established account management team to deepen relationships within our existing accounts, with a focus on upselling and cross-selling to expand our revenue streams. Implement strategies for account retention and organic growth. New Account Growth:
Focus on identifying and expanding new client accounts. Develop strategic plans to penetrate new markets and increase revenue whilst working with the new business team. Team Leadership and Development:
Hire, train, and mentor a high-performing sales force capable of exceeding revenue goals, while fostering a culture of collaboration and continuous learning. Customer-Centric Focus:
Be the advocate for customer satisfaction within the organisation. Ensure all sales activities are aligned with our commitment to providing outstanding customer service. Strategic Planning:
Collaborate closely with other department heads to align sales strategies with broader organisational objectives. Forecasting and Reporting:
Regularly update leadership on sales performance metrics, and make data-driven decisions to guide strategy. Employ a systematic approach to track and evaluate both new and existing account activities, ensuring maximum ROI. Market Analysis:
Keep an eagle eye on industry trends and competitor activities. Use insights to refine sales techniques, approaches, and offerings. Budget Management:
Effectively manage the sales budget to ensure optimal allocation of resources. Monitor ROI and cost-to-acquire metrics to ensure financial efficiency. Communication and

Collaboration:

Maintain transparent and effective lines of communication both within the team and with other departments. Champion cross-departmental projects that will improve customer experience and drive revenue. Contract Negotiation:
Spearhead complex deal structures and negotiate contracts that are beneficial to both the customer and our business. Key Account Management:
Oversee and strategically manage key accounts to ensure long-term loyalty and revenue growth. Work closely with these accounts to understand their business needs and challenges, and tailor solutions that add value to their operations.

What we're looking for:

Experienced in working within IT services, IT support, cybersecurity, cloud solutions, or MSP environments. Extensive experience in sales. Solid skills and experience in Leadership. Target-driven, resilient, and able to thrive in a fast-paced IT services environment. Strong understanding of customer and market dynamics. Excellent interpersonal, communication, and negotiation skills. Strong understanding of IT terminology, infrastructure basics, cloud services, cybersecurity considerations, and how these map to business outcomes.

Ability to analyse complex data and translate it into actionable strategies. Benefits: £6000 annual car allowance Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie.' Day off for your birthday Day off for other life's milestones - such as weddings,…