Study Support Service Manager

Job Overview

The Study Support Service Manager will assume a key leadership position in the Regional RDN (RRDN) Study Support Service, which will be seamlessly integrated within the collective national Study Support Service, which serves as the cornerstone of the NIHR Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.

• Deliver critical services across a defined portfolio of specialties and settings, including pre‑approval services such as Planning and Placement Service/national cost and attribution tools and post‑approval services such as portfolio oversight and on‑request services.
• Develop and maintain a robust knowledge base within the assigned portfolio area, establishing communities of practice with relevant study and site delivery teams to facilitate the exchange of best practices and ensure optimal study performance.
• Collaborate with Regional Specialty and Setting Leads, actively engaging in regional and national improvement projects, aligning efforts with strategic objectives, and fostering continuous improvement (CI) across the network.
• Line‑manage a team of Study Support Service Facilitators, conduct staff reviews to identify training and development needs, establish how those needs will be met, and manage performance against agreed objectives.
• Ensure that the same review processes take place for all staff with the defined function via appropriate line‑management arrangements and that skills and capabilities exist to meet current and future business needs.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – what better place to shape and develop your leadership career.

We deliver care to over 1 million patients & users each year through our 10 hospitals and extensive community services. Our workforce of 30,000 plus is central to our success and innovation.

You will play a pivotal part in supporting our operational excellence and strategic ambitions. You’ll work collaboratively with clinical and non‑clinical teams, driving improvements that enhance patient experience, staff wellbeing, and service efficiency across the Trust.

MFT offers a dynamic, inclusive environment where your leadership, ideas, and expertise are valued. You’ll have access to professional development, digital tools and opportunities to contribute to transformational projects that shape the future of healthcare delivery.

We are committed to supporting your growth and wellbeing, recognising the vital role you play in our organisation’s success.

Join us and help shape the future of our Trust—make a real difference to our teams, our services, and our communities, and fundamentally, our patients.

For further details / informal visits contact:
Name: Dayle Roberts Job title: Stusy Support Service Senior Manager
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