Operations Manager

We Build Recruitment are currently looking to recruit a Operations Manager which acts as the second-in-command to the Operations Director, taking ownership of the day-to-day operational delivery across all four sectors which includes Fit Out Refurbishment, Planned Maintenance, FRA works and NICEIC Projects.
The purpose of the role is to:
Reduce daily operational burden on the Operations Director
Drive consistency, compliance, and efficiency
Strengthen oversight and performance across all project streams
Ensure processes, systems, and reporting operate at a scalable, professional standard
Support delivery of construction excellence and client satisfaction

Key Responsibilities
Leadership & Operational Oversight
 
* Oversee day-to-day operations across all four divisions.
 
* Lead and support Contracts Managers, Site Managers, and project teams.
 
* Coordinate between QS, procurement, H&S, commercial, and delivery teams.
 
* Act as an escalation point for operational issues.
Performance, Process & Compliance
 
* Ensure compliance with QMS (ISO
9001) and construction legislation.
 
* Improve and embed operational processes and reporting.
 
* Support rollout of automation and Microsoft 365 optimisation.
 
* Champion strong H&S KPI performance using Notify.
Project Delivery & Programme Management
 
* Maintain oversight of programmes, milestones, and progress.
 
* Ensure timely client reporting (weekly/monthly).
 
* Monitor subcontractor performance for quality and safety.
 
* Identify delivery risks and implement corrective actions.
Commercial & Financial Support
 
* Collaborate with QS teams on variations, valuations, and cost controls.
 
* Support margin protection and cashflow awareness.
 
* Report operational performance to the Operations Director.
Client Relationship & Stakeholder Management
 
* Maintain strong professional relationships with Tier 1 clients.
Key Skills & Competencies
 
* Leadership and people management
 
* Construction operations management across multi-trade environments
 
* Knowledge of UK compliance, H&S legislation, RAMS
 
* Ability to implement systems, processes, and digital tools
 
* Strong communication and organisational skills
 
* Commercial awareness and risk/margin understanding
 
* Calm under pressure and effective multi-tasking
 
* Client-facing professionalism
Qualifications & Experience
 
* 5+ years’ experience in construction operations or senior project management
 
* Experience managing multiple work streams or divisions
 
* Track record with Tier 1 contractors or similar