Change Lead

At Transport for Greater Manchester, were transforming how our city moves, and our Contact Centre is at the heart of this journey!

Were about to launch a bold, people-first transformation programme that will modernise our technology, streamline our processes, and create a culture where every colleague can thrive. If youre passionate about shaping the future of customer service and want to make a lasting impact for millions of people, this is your chance to lead change at scale!

This is a rare opportunity to lead the reinvention of our Customer Contact Centre. Youll set the vision and deliver a future-ready strategy that brings together voice, digital, and self-service channels, all powered by customer insight and innovation!

Youll design new ways of working, oversee the rollout of cutting-edge technology, and ensure w...