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Head of Customer Services Transformation
Job in
Salford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-01-16
Listing for:
BUPA
Full Time
position Listed on 2026-01-16
Job specializations:
-
Management
Program / Project Manager
Job Description & How to Apply Below
A leading health insurer in the UK is seeking a Director of Customer Services Transformation to lead operational strategy and transformation programmes. The role involves driving innovative strategies to enhance customer experiences, managing significant budgets, and leading a team of approximately 35 individuals. Key skills required include experience in large-scale operations transformation, understanding of contact centre technologies, and strong stakeholder management capabilities.
This hybrid position offers a competitive salary and benefits including a management bonus scheme and health insurance.
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