Helpdesk Team Leader

Location: Salford

Scheduling/Helpdesk Team Leader - Immediate Start/Notice period
Job Type: Temp to Perm

Start Date:

Immediate or after notice period
Industry: Maintenance / Facilities Management

Location:

Salford, Manchester
Salary: £32,000 per annum

Working Hours:

Monday to Friday, 8:30am - 5:00pm

Job Description

We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.

The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.

Key Responsibilities:

Manage and lead a team of contact centre operatives
Oversee the daily operations of the scheduling team
Conduct regular 1-to-1s and performance reviews
Maintain and update training documentation and identify team training needs
Support the rollout of new processes and initiatives
Ensure compliance with all relevant procedures and policies

Requirements:

Minimum 3 years' experience in a contact centre environment
3+ years experience in a team leader or supervisory role
Strong organisational and prioritisation skills
Excellent verbal and written communication skills
High attention to detail and accuracy
Ability to lead and motivate a team in a dynamic environment

If you're interested, please send your CV or call Jess on (phone number removed) for more information.