Service Manager

Join Us and Help Shape Brighter Futures

At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.

We’re looking for an experienced and passionate Service Manager to lead an outcomes-based outreach service preventing and relieving homelessness for young people across Greater Manchester
. This is a role for someone who has the drive to change lives through high-quality, collaborative support.

You’ll lead and line manage a team of skilled Specialist Navigators, supporting them to deliver meaningful, person‑centred interventions that help young people find safety, stability and hope. Working at the heart of a dynamic homelessness partnership, you’ll build strong relationships with local authorities, housing providers, health services and other key agencies to ensure young people get the right support at the right time.

This role demands commitment, resilience and strong leadership. The work can be complex and fast‑paced—but it is also deeply rewarding. Every day, you’ll see the real impact of your leadership in the lives of young people who are overcoming significant barriers and moving towards independent, sustainable futures.

If you’re motivated by social impact, thrive on collaboration, and want a leadership role where your work genuinely matters, this is an opportunity to make a lasting difference.

• Conduct risk assessments, safety checks, and reporting to maintain a safe environment for clients, staff, and volunteers.
• Act as Safeguarding Lead, ensuring compliance and a protective environment for young people.
• Liaise with Finance, HR, Compliance, and other teams to ensure smooth service operations.
• Recruit, deploy, and supervise volunteers effectively.
• Set and manage budgets in collaboration with Finance, using established systems and processes.
• Deliver high standards of support and housing management, meeting KPI targets.
• Build and maintain strong relationships with commissioners, partners, and subcontractors.
• Monitor, evaluate, and continuously improve service delivery within Oldham’s Pathway approach.
• Ensure effective, regularly reviewed support or family plans for young people.
• Empower young people to shape service delivery.

You bring vast experience in managing teams and individuals effectively. You are skilled in handling complex situations and managing risk, including safeguarding. You possess proven ability to deliver safe, high‑quality support to young people at risk; while committing to diversity, respect, and dignity for all.

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment.

All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.