Director, Business Process Improvements Manager

Director, Business Process Improvements Manager

Join BNY as Director, Business Process Improvements Manager in Manchester, UK. We support payments including sanctions and drive business process improvements across multiple teams.

• Lead initiatives relating to business process improvements across multiple teams, setting departmental priorities and allocating resources to align with business objectives and the annual plan. Focus on operations guard‑rails to ensure consistency in delivery and alignment of business objectives.
• Develop and implement practices to ensure internal and external client satisfaction and lead key initiatives while maintaining familiarity with industry best practices and seeking opportunities to implement them.
• Participate in long‑term or strategic planning for business process improvements to improve overall client experience, team productivity, and quality.
• Maintain relationships with senior business and sales leaders to report trends and needs; provide forward‑looking and strategic insight on process improvement initiatives to drive future revenue growth.
• Set strategic priorities for initiatives designed to improve business process improvements. Determine needed improvements through review, research and analysis of problems reported, with attention to detail and understanding of the end‑to‑end ecosystem.
• Reimagine and publish Management Information Dashboards that track KPI/KRI progress with early warning systems and benefit tracking. Focus on operational scalability, resiliency and client‑experience.
• Consistently deliver quality business solutions and anticipate and manage difficult client expectations; see ahead to future possibilities and translate these into actionable proposals/business plans. Effectively build relationships with internal teams and clients.
• Manage performance of assigned staff (as required) through coaching and guidance, recruit, direct, motivate and develop staff to maximise their contribution and professional growth.

• Bachelor’s degree or equivalent combination of education and experience is required.
• 10‑15 years of total work experience preferred, with at least 3‑5 years in management preferred.
• Experience in Operations, Business Analysis or Technology preferred. A transformative leader.
• Proven ability to manage large, complex business process improvement initiatives and build effective relationships with senior business and sales leaders.
• Strong leadership skills with experience managing teams through other managers.
• Sound understanding of payments.

Director

Full‑time

Management and Manufacturing

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programmes rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Under‑represented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.