Assistant General Manager

Assistant General Manager – Manchester

Apply for the Assistant General Manager role at Soho House & Co.

• Team meal whilst on shift prepared by our chefs
• 50% team discount on food & drink, 7 days a week
• Team room rates: any bedroom, any house, £100 a night
• Health cash plan (option to add children)
• Dental plan (option to add children)
• Birthday day off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free counselling sessions
• Cookhouse & House Tonic:
  Our Cookhouse & Tonic programmes offer unique food and drink training, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

At Soho House, the Assistant General Manager (
AGM
) supports all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention, acting as an ambassador for the Soho House brand and fully embracing our ethos.

• Oversee and drive an inclusive environment that ensures every member and team member feels and embodies the Soho House Pillars and Values
• Possess a strong understanding of product from food and drink to accommodation
• Implement, oversee and understand the commercial viability of the business
• Effective hands‑on day‑to‑day management and problem solving both front and back of house operations
• MNE overview, understanding, direction and strategy
• Effective communication with internal and external stakeholders
• Work closely with the General Manager to assess and develop operational goals based on weekly, daily and quarterly business performance reviews
• Execute action plans on time and within budget to support business improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests and staff
• Adhere to Soho House & Co company policies for food safety, allergy procedure and create an overall safe and inviting space for members, guests and staff by partnering with Health & Safety leaders and following local, government and regional compliance and legal standards
• Collaborate with all support office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities
• Influential leader and decision maker that supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and overall experiences outlined by the General Manager

• Up to 3–5 years’ experience in a busy hospitality venue within a senior management capacity
• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to detail
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximise relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous
• Full understanding of local authority requirements
• Personal licence holder
• SIA knowledge, understanding and experience

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

• Varying shift times across the seven days, to include working evenings, weekends, opens & closes