Medical Agency File Handler

Ontime Reports

Express Solicitors is an award‑winning law firm that deals with personal injury and clinical negligence claims. Established in 2000, we are based in Manchester and serve clients nationwide. We are currently ranked 64 out of more than 10,000 law firms and have a 5‑star rating on Trustpilot from over 8,000 reviews. Helping injured people is the core of our business.

Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. We make a real difference to injured people’s lives through our passion for client care.

We currently have a full‑time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast‑paced environment.

Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. You will also obtain medical records and arrange treatments and investigations. You will ensure all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.

• Instruct experts to provide reports on behalf of a Solicitor and keep open and effective communication regarding appointments, reports, and information.
• Obtain medical records from hospital trusts, GP’s surgeries, and other healthcare providers.
• Sourcing suppliers, arranging rehabilitation appointments and investigations.
• Obtain quotations and invoices from experts and rehabilitation providers.
• Provide breakdowns of agency work and anticipated disbursements to Express Solicitors in‑house cost team obtaining invoices and chasing payments.
• Quality check, process incoming mail and expert reports into our case management systems.
• Accurately record time expended in various activities on our case management system.

• GCSE English & Maths at Grade C or above, or equivalent.
• Knowledge of Microsoft Office packages including Word and Outlook.
• Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
• Ability to always maintain client confidentiality and commitment to customer service.
• Ability to deal with high volumes of work and manage conflicting priorities.
• Energy, passion, and a desire to achieve.
• Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
• Knowledge of Proclaim or other case management systems is desirable.
• Highly dedicated, idea‑generating individuals who are committed to providing excellent customer service.

• Salary of £21,156 to £26,333.31, dependent on age.
• Our standard working hours are 8:30am to 5:30pm Monday‑Thursday and 8:30am to 5pm Friday.

3/2 hybrid working pattern after probation.

Rising to 26 days, plus bank/public holidays.

3 holiday buy backs and an extra day for your birthday after service length requirement.

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Active social committee with generous departmental and firm‑wide social budget.

Interviews will be conducted by MS Teams and will include scenario‑based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.