Claims Vendor Analyst

Overview

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd  and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

• Working with claims operations area to ensure that accurate and timely vendor MI is available to all relevant stakeholders.
• Identify performance issue trends with vendors and proactively address with internal stakeholders.
• Leverage vendor relationships to organise training to support needs of claims operations.
• Delegated Claims Management: support the due diligence onboarding of new delegated claims administrators (DCAs).
• Delegated Claims Management: support the renewal of delegated claims arrangements.
• Delegated Claims Management: responsible for bordereau management process including: intake, accuracy and timeliness.
• Delegated Claims Management: review the performance of delegated claims administrators and escalating identified issues accordingly.
• Delegated Claims Management: oversight and management of loss funds (including annual auditing) to ensure best practices are followed and issues are quickly identified and remedied.
• Delegated Claims Management: supporting DA suppliers to resolve any identified performance concerns.
• Quality and Audit (peer/internal/external): co-ordination of delegated and expert audits.
• Quality and Audit (peer/internal/external): reviewing outcome of vendor audit process and management of claims actions and performance plans/improvement measures.
• Vendor Management: working with claims operations area to ensure that accurate and timely vendor MI is available to all relevant stakeholders.

• Organisation skills
• Stakeholder management skills
• Excel skills
• Prior experience managing bordereau
• Knowledge of delegated authority
• Understanding of claims process and the role vendors play
• Customer focused
• Claims handling experience in a variety of lines of business (both first and third party) would be advantageous.
• Interest in process improvement and automation

Senior Claims Specialist (Vendor)