Motor Investigator

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Motor Investigator –

Job Location:

Manchester Job Type: Permanent Remuneration
:
Competitive salary taking into account skills, experience and qualifications

Experienced in Motor claims and ready for a new challenge? Join our specialist investigations team and take the lead in uncovering fraud across high-value, complex cases.

Are you an experienced Motor claims professional with a sharp eye for detail and a passion for uncovering the truth? We’re looking for a skilled Motor Claim Investigator to join our specialist Motor Investigations team, where you’ll play a key role in detecting and containing fraud across complex motor insurance claims.

Reporting to the Motor Investigations Team Manager, you will join a high‑performing group of eight investigators, dedicated to handling a full range of Motor claims—including vehicle damage, personal injury, credit hire, policy fraud, accidental damage, fire, and theft—across self‑drive hire, Motor Trade, and Fleet. You’ll take ownership of a caseload of high‑value investigations from start to finish, working closely with our Fraud Data & Insight Team and adjusting colleagues, while engaging directly with policyholders, brokers, and insurers.

This is a strategic role that demands technical expertise, investigative acumen, and strong stakeholder engagement. You’ll be responsible for conducting video interviews, identifying and evidencing fraudulent activity, and collaborating with panel solicitors to secure the best outcomes for our clients. Your ability to interpret insurance schedules, apply Civil Procedure Rules, and produce clear, professional reports will be key to your success.

We’re looking for someone who brings credibility, confidence, and a proactive mindset to the role. In return, we offer a competitive salary, ongoing professional development, and the opportunity to make a real impact in a growing and respected team.

• Motor Claims Experience – Recent hands-on experience handling & investigating Motor claims is essential.
• Interviewing Skills – Ability to conduct structured conversation management interviews via video with customers and witnesses.
• Fraud Detection – Skilled in identifying, investigating, and evidencing policy breaches and fraudulent activity.
• Legal Knowledge – Understanding of litigation procedures and the Civil Procedure Rules relevant to insurance claims.
• Solicitor Liaison – Confidence and experience in instructing and guiding panel solicitors to achieve optimal outcomes.
• Commercial Motor Awareness – Familiarity with motor trade and fleet claims, insurance schedules, and policy endorsements.
• Stakeholder Credibility – Strong personal attributes that earn respect and trust from internal and external stakeholders.
• Report Writing – Ability to produce clear, professional, and insightful investigation reports.

• Remuneration & more:
  Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn t just a position, it s a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK s most trusted insurance brands helping to resolve millions of…