Claims Handler

Job Title:

High-Value Injury Claims Handler

Location:

Northampton (Hybrid – 2 days office / 3 days home) Salary: £30,000–£45,000 DOE Benefits:
Free parking, hybrid working (as provided)

About the Company:

A well-established defence-focused claims function within a respected national group, known for its strong culture, quality-first approach, and excellent internal progression. The team has grown significantly over recent years and now operates with the feel of a supportive, close-knit firm while benefiting from the resources of a larger organisation. Employees highlight the collaborative culture, welcoming environment, and emphasis on professional growth.

Role

Summary:

This senior role sits within the pre-litigation injury team, managing a small but complex caseload of higher-value injury matters. You’ll handle claims independently from cradle to grave, applying sound strategy and technical skill to progress files effectively. Working with a predominantly junior workforce, you’ll play a key role in supporting and mentoring colleagues while enjoying a flexible hybrid model and a culture focused on quality over volume.

Key Responsibilities:

• Manage a caseload of injury claims valued over £100k: build technical expertise while working quality cases
• Progress files from cradle to grave: maintain autonomy and ownership of decision-making
• Provide guidance to junior colleagues: support team development and share best practice
• Work across pre-litigation teams: gain exposure to a wide range of claims work
• Engage confidently with clients and stakeholders: apply strategic thinking and communication skills Requirements:
• Strong experience in high-value motor injury, EL or PL claims
• Ability to handle cases over £100k independently
• Confident working with junior teams and supporting others
• Comfortable managing a smaller, complex caseload with minimal supervision
• Solid understanding of claims strategy and industry trends If this role isn’t quite right, it’s still worth speaking to one of our specialist team — we may be working on something that hasn’t hit the market yet. Related Job Titles:
Senior Injury Claims Handler, High-Value PI Handler, Complex Claims Specialist, Motor Injury Claims Handler, EL/PL Claims Handler