Property Claims Handler

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward.

Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have some experience dealing with Property Claims and preferably some experience with Social Housing Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills.

Responsibilities:

• Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing.
• Stakeholder Engagement - Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements.
• Customer Service - Address complaints and support vulnerable customers with empathy and professionalism.
• Communication - Confidently handle inbound and outbound telephone calls, providing clear and concise information.
• Organization - Prioritize and manage your workload effectively in a fast-paced environment.
• Documentation - Maintain accurate records and documentation for all claims handled.
• System Use - Utilize Microsoft Office tools and claims handling systems efficiently.

Personal Attributes

• Empathetic and patient, especially when dealing with vulnerable customers.
• Proactive and able to work independently.
• Strong problem-solving skills and attention to detail.
• Adaptable and able to manage multiple tasks simultaneously.

• Experience dealing with Property Claims.
• Experience with Social Housing Claims is preferable.
• Strong stakeholder and relationship management skills.
• Ability to handle complaints and support vulnerable customers.
• Excellent organizational skills and the ability to prioritize tasks.
• Confidence in handling inbound and outbound telephone calls.
• Ability to thrive in a fast-paced environment.
• Good writing skills are essential.
• Proficiency in Microsoft Office tools and claims handling systems

Note:

Remove any job-specific identifiers not needed in the refined posting.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation.…