Client Service Advisor - Corporate Insurance

Client Service Advisor - Corporate Insurance - (Manchester, UK)

We're Hiring!

Are you looking for your next step up within the insurance industry? Would you like to excel your career with a global leading broker? Aon Corporate are now recruiting for a Client Service Advisor, a hybrid role with the flexibility to work both virtually and from our Manchester office.

The successful candidate will work alongside a team of Client Managers looking after an established and varied portfolio of large mid‑market corporate clients throughout the UK. This role will offer plenty of opportunities to nurture and grow existing client relationships while also supporting the team in successfully winning new clients.

This is a fantastic opportunity to join our very experienced and growing team in Aon Manchester, where team members are enthusiastic to share their knowledge and develop colleagues within our business.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

• The role is within our large and mid‑market commercial risk team and provides risk solutions to businesses across many sectors within the UK. Clients are typically national or multinational companies seeking a tailored relationship with their broker.
• Clients require bespoke insurance programmes and associated risk‑management and risk‑transfer services. Besides being the insurance broker, the Commercial Risk team provides claims services and risk‑management advice, with specialisms in manufacturing, waste, construction, food and drink, retail and wholesale.
• The successful candidate will liaise with the client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will attend internal client meetings and external client visits, including pre‑renewal and renewal meetings, and support insurer surveys.
• Identify potential improvements in client risk and insurance programme design, recommend changes to the Client Manager, and implement approved changes for clients when required.
• Day‑to‑day client contact, negotiate renewal terms, mid‑term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing and negotiating terms with Aon facilities to achieve optimum solutions for the client.
• Prepare comprehensive marketing presentations and renewal reports, and work closely with the Broking Managers to prepare full cover comparisons.
• Establish and develop effective working relationships with insurers and differentiate with clients through the cover, service and industry knowledge a specific insurer can deliver.
• Provide ongoing communication with the client following queries or alterations and keep the Client Manager informed of developments.
• Issue documentation to clients, communicate settlement terms, ensure premiums are debited and maintain credit control standards.
• Represent Aon professionally, demonstrating an understanding of corporate objectives and continually improving personal knowledge through appropriate training.
• Align with regulatory and other standards, working in accordance with the Aon UK Limited Risk Management Framework and compliance with Aon policies, including mandatory training.

The Client Service Advisor role in Manchester is evolving! Back‑office support is provided by offshore Aon colleagues, reducing administrative burden and providing more time with clients and focused on technical excellence.

We are proud to be a forward‑thinking organisation that values innovation and continuous improvement. Our recent investment in cutting‑edge technology and artificial intelligence is transforming the way we work, enhancing efficiency, improving decision‑making and empowering teams to deliver even greater impact.

We provide comprehensive training support and tailor individual development plans to suit each colleague. With tailored coaching and development…