Claims Account Manager Lead

Claims Account Manager Lead

Leeds or Manchester with some National travel

Shape the future of Claims. Lead relationships that really matter!

At Markel, Claims is more than a function, it’s a strategic advantage. We’re now looking for a Claims Account Manager Lead to play a pivotal role in elevating our UK Claims proposition, strengthening key relationships, and championing the value of Claims across the market.

If you’re commercially minded, relationship driven, and passionate about delivering exceptional claims experiences, this is your opportunity to make a real impact.

Our UK Claims team is central to the service, products, and reputation we deliver to brokers and clients. We aim to be market‑leading—efficient, creative, proactive, and uncompromising in our integrity.

As Claims Account Manager Lead, you’ll join a close‑knit, established team and take a visible, influential role in:

Leading and developing our Claims Account Management capability

• Acting as a trusted advocate for Claims, both internally and externally
• Ensuring our claims performance, proposition and expertise are recognised, valued and differentiated in the market

This role is about influence, insight and impact, supporting Markel’s ambition to be recognised as the most customer‑focused, agile and value‑adding claims organisation in the UK.

• Establish and lead a best‑in‑class Claims Account Management service for the UK claims function
• Set high standards for engagement, service delivery and partner experience

• Build, deepen and sustain strong relationships with customers, brokers and strategic partners
• Act as a trusted escalation point and advocate for claims service excellence

• Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition across all product lines
  
  Ensure claims strategy, capability and performance are clearly understood and valued

• Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success

• Partner with Distribution teams and Senior Underwriters as the claims lead on large and key client initiatives
• Organise and lead structured claims review meetings alongside Underwriting and Business Development colleagues

• Track claims metrics, service standards and trends using reports and dashboards
• Anticipate issues and ensure consistent, high‑quality engagement throughout the claim lifecycle

You’ll combine technical credibility, commercial awareness and leadership presence, with the confidence to influence at all levels.

• Proven ability to build and maintain effective relationships with brokers, clients and partners
• Strong partner engagement and advocacy skills, internally and externally
• In‑depth understanding of UK claims operations, service delivery and performance measures
• Commercial awareness of the insurance and claims landscape
• A track record of accountability and delivery
• Strong analytical, problem‑solving and decision‑making capability
• Excellent communication and interpersonal skills
• A collaborative, positive and proactive approach

• Experience working in a regulated insurance environment
• Professional qualifications or certifications in digital transformation, project management or related fields

Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.

Our culture is built on:

• Putting people first
• Winning together
• Continually striving for better
• Thinking further

• Competitive salary plus generous annual bonus
• 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
• Excellent pension scheme
• Private medical and dental cover
• Life assurance, income protection and travel insurance
• Season ticket loan and a range of additional benefits
• Genuine opportunities to learn, develop and progress your career

If you’re excited by the opportunity to lead…