1st Line IT Support – Training Course

About the opportunity

Are you the go-to person when computers crash or networks go down? Turn that natural problem-solving ability into a professional career.

Netcom Training’s fully-funded Certificate in Digital Support (Level
3) is designed to fast-track you into the tech industry. Because this cohort runs in the evenings, you can upskill and build your technical knowledge without giving up your day job.

This programme goes beyond basic IT fixes. You will gain hands-on technical skills in configuring cloud computing models (IaaS, PaaS and SaaS), designing network infrastructure and protecting organisational data using risk management and SIEM tools.

Whether you want to work as an IT Support Assistant, Digital Support Technician or Service Desk Analyst, this course offers a portfolio-based assessment with no exams. Complete the training and secure a guaranteed guaranteed a dedicated career coach.

Course Details

* Start Date:

09/03

* Duration: 16 weeks

* Days:
Monday – Thursday

* Times: 6:00 PM – 9:00 PM

* Format:
Online practical workshops

* Qualification:

NCFE Accredited Level 3 Certificate (includes UCAS points)

What you’ll learn

You will develop a robust technical skillset across key digital sectors:

* Network & Cloud:
Configure network devices and explore cloud computing models.

* Digital Security:
Learn to protect organisational data using risk management, SIEM tools and vulnerability assessments.

* IT Support:
Manage helpdesk tickets, resolve IT issues and install and configure operating systems.

* Data Management:
Gain practical skills in sourcing, cleansing, storing and analysing data.

* Digital Transformation:
Explore Agile project management and how to support change initiatives.

Career Pathway

Upon completion of this course your profile will marketed to our excusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach.

Eligibility

This is a government-funded opportunity.

To apply , you must:

* Live in the Greater Manchester (GMCA) region.

* Be aged 19 or over.

* Have basic IT skills

* Not currently be undertaking other government-funded training.

Cost

This is a fully-funded course with no fees – complete the training, build your portfolio and let us help you make connections