Specialist - ESM ServiceNow

Change Specialist – ESM Service Now
London - Hybrid
Competitive Salary – 12-month FTC

VIQU are supporting a leading professional services organisation to join their Enterprise Project Management Office (EPMO) within a reshaped change function, supporting a portfolio of programmes and initiatives aligned to the Firm's strategic objectives. The Change Specialist will take ownership of delivering change across the Enterprise Service Management (ESM) Service Now programme, ensuring adoption and embedding of change across the business.

• Deliver right‑sized change management activities across the ESM Service Now programme, including stakeholder mapping, engagement, change impact assessments, business readiness, and post go‑live adoption.
• Work with Programme and Project Managers to scope change management requirements and resourcing.
• Oversee the application of change management elements of the Ashurst Project Delivery Framework, driving continuous improvement.
• Support monitoring of firm‑wide change impacts, raising and addressing critical risks.
• Assist with recruitment, onboarding, and induction of flexible change resources as required.
• Coordinate communication activities in conjunction with the Communications team.
• Build and maintain strong relationships with the Change Specialist Lead, Programme Managers, and key CTO function stakeholders.

• Experience managing large‑scale business change.
• Experience delivering change management for mid to large‑scale Service Now implementations.
• Experience in legal or professional services environments advantageous.
• Ideally, experience delivering change for ESM‑focused programmes or initiatives.
• Strong knowledge of change management disciplines, approaches, tools, and methodologies.
• Proven ability to work collaboratively and communicate effectively at all levels.
• Able to influence outcomes at a senior level.
• Excellent understanding of all elements of the project lifecycle.

Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website.