Senior Delivery Manager

We are recruiting for a Senior Delivery Manager on a permanent basis. You will have a passion for both delivering user‑centred digital services and supporting junior and mid‑level Delivery Managers in their career progression. You will have experience of working in a public sector environment, with a working knowledge of public sector standards and principles, such as the Service Standard. You will divide your time between:
1) working as a 'hands‑on' Senior Delivery Manager for client projects, or across a client portfolio;
2) supporting recruitment of both permanent and contract Delivery Managers for Methods; and
3) Providing some coaching / mentoring for Delivery Managers and junior / graduate Delivery Managers. Key to this role is delivering excellent client service, often overseeing a number of projects, at a portfolio level. You will also support the Lead Delivery Managers with creating a safe, welcoming and encouraging environment for our team of Delivery Managers, Your responsibilities for delivering excellent client work will include:

• Often being the first point of contact for the client with the wider team. You will need to be credible and influential in liaising with clients, often working alongside a Product Owner / Manager from the client, and supporting them in their role.
• Facilitating agile delivery and transformation on client projects – acting as a servant‑leader for multidisciplinary teams, helping them to plan their work, remove blockers, and report progress. Managing and communicating project risks, issues and dependencies.
• Supporting on managing project budgets and budget burn down.
• Ensuring we are delivering for our clients against the statement of work, and raising risks and issues internally to the Methods Digital management team when needed.

• Helping create a welcoming, safe and inclusive team environment.
• Coaching more junior team members in Agile and Lean practices, and contributing to the wider cross‑Methods delivery management community of practice.
• Providing support for some more junior members of the team, including helping them manage issues that arise on client work, responding proportionately and supportively.

• Champion user needs and accessibility.
• Understand the GDS Service Manual and Service Standard and coach others to understand how it affects both their work, and the product.
• Advocate for the use of agile methodologies, to design and develop services iteratively.

• Communication skills. You can mediate between people, communicating with stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about risk and complexity. You are a fantastic and approachable listener, who the team can trust, who promotes a safe and respectful team ethos.
• Life‑cycle perspective. You know how to successfully lead teams through the full product life cycle. You can identify which tools and techniques should be used at each stage. You can develop sustainable support models. You can identify and deal with potential risks across or between all stages of the product life cycle. You know how to coach others. You can contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle.
• Maintaining delivery momentum. You know how to optimise the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues.
• Planning. You know how to lead a continual planning process in a very complex environment. You can plan beyond product delivery. You can identify dependencies in plans across services and coordinate delivery. You know how to coach other teams as the central point of expertise.
• Team Dynamics. You understand the psychology of a team and have strong mediation skills. You can coach an organisation on team dynamics and conflict resolution.
• Agile Delivery. You have considerable experience…