Certification Officer

Certification Officer

Department: Business Support

Employment Type: Permanent

Location: Manchester, UK

Reporting To: Technical Team Manager

Empowering organisations to achieve their highest potential.

At ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive solutions, we work with customers to strengthen their business through ISO certification, ISO training and consultancy, all delivered by our inhouse expertise.

The Certification Officer, known internally as Technical Officer plays a crucial role in ensuring the effective and compliant administration of all technical aspects of the certification process, in adherence with business and accreditation requirements in the UK and Internationally. This position demands exceptional attention to detail, strong organisational skills, confident decision-making, and a proactive approach to continuous learning in an increasingly digital environment.

• Review incoming applications to determine risk, audit duration and auditor competence
• Analyse audit reports to check for compliance to accreditation and certification requirements
• Investigate and report appeals
• Decision making using technical knowledge of ISOs and IAF requirements
• Handle customer queries outside of the certification cycle to ensure ongoing adherence to compliance requirements
• Support the sales teams with complex quotes, this can include attending customer meetings as a technical advisor
• Assist with resource allocation and audit planning
• Provide technical advice and guidance to all departments
• Support the compliance team with compliance projects, internal audits, non-conformance close outs and new product implementation
• Ad-hoc responsibilities as required by the Technical Team Manager

• Experience in the practical application of ISO management systems standards (including quality, environmental, and occupational health & safety management systems).
• Strong analytical and risk-based decision-making abilities, effectively applying both theoretical insights and practical experience.
• Exceptional communication and relationship-building skills, with a proven ability to engage effectively with colleagues, clients, and stakeholders.
• Cross-functional collaboration expertise, seamlessly working across teams and departments to achieve shared objectives.

• ISO Lead Auditor Qualifications (e.g., ISO 9001, 14001, 45001, 27001), demonstrating advanced auditing expertise.
• Knowledge of ISO 17021/17065 requirements, ensuring compliance with accreditation and certification body standards.
• Understanding of information security and energy management system standards, supporting broader compliance needs
• Working knowledge of the certification industry, providing insight into industry trends, processes, and best practices.
• Degree level qualification (or equivalent)

ISOQAR has a hybrid workplace policy
, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme

• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• Linked In Learning License for upskilling & development

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the…