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IT Consultant Systems Analyst IT Business Analyst

Senior ITSM Analyst | ServiceNow & Continual Improvement

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Freshfields
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Consultant, Systems Analyst, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading global law firm in Manchester seeks a skilled Service Management specialist to support ITSM processes. Candidates should have strong ITIL knowledge, experience with Service Now, and excellent communication skills. Responsibilities include refining processes, analyzing change impacts, and maintaining supplier relationships. The ideal candidate will demonstrate a passion for service management and a focus on continual improvement. This role invites innovative thinkers keen on enhancing service delivery methodologies.
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Position Requirements
10+ Years work experience
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