Head of Delivery Operations

Reimagine engagement for Life Sciences

Final date to receive applications, March 6th 2026

Recourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the world’s largest health & life science organisations. The Recourse AI leadership team includes deep medical, AI and GTM experience.

Our values sit at the heart of everything we do - we’re obsessive about potential, tenacity, transparency, and performance.

We’re hiring a Head of Delivery Operations (Customer Delivery Operations/Excellence) to own end-to-end delivery from contract signature through implementation, go-live, and handoff to Customer Success. We're looking for someone who has built a delivery operating system that blends high-quality content development/production workflows with SaaS implementation rigour.

• Own post-sales delivery: signature, onboarding, build, QA, go-live through to customer success process
• Build and run the delivery methodology (templates, acceptance criteria, QA checklists)
• Manage the delivery engine to built a repeatable throughput across
• Oversee project governance (risk/escalation management, exec reporting)
• Implement quality systems
• Enforce scope control & change management (versioning, sign-off)
• Define KPIs and dashboards
• Oversee resource allocation and headcount plans to ensure delivery targets are met
• Ensure effective cross-functional collaboration by linking Delivery/Sales/CS and product teams

• 5-8+ years running operations/delivery in a B2B SaaS implementation / professional services / customer delivery ops and/or a production-style environment (e.g., medcomms/client delivery, content operations)
• You’ve scale a growth stage company and know how to manage the challenges going from a 30 to 100+ person team
• Experience delivering to Life Sciences / Pharma / Healthcare customers (regulated environments)
• Familiarity with approval-heavy workflows (e.g., MLR or similar)
• Comfort partnering with Product/Engineering on AI-enabled products (no coding required)
• Experience with capacity planning/forecasting and managing constrained resources

• You’ll take up a role in a high-growth, venture-backed tech start-up with potential for rapid growth and increasing responsibilities
• You’ll be given ownership and autonomy
• You’ll have a meaningful and profound impact to help unlock potential in healthcare and life sciences working with cutting edge AI technologies
• You’ll get to work with other passionate and bright people

Re:course AI is an equal opportunities employer and we pride ourselves on having a diverse team