Head of Modern Workplace, Modern Workspace Manager

We are a fast‑growing Managed Service Provider empowering organisations to work smarter, faster, and more securely. As we expand our Modern Workplace practice, we're looking for a dynamic Modern Workplace Manager to lead the design, delivery, and optimisation of Microsoft 365-centric workplace solutions for our diverse client base.

As the Modern Workplace Manager
, you will be the strategic and operational lead for our Modern Workplace services. You'll shape our service offerings, lead a talented technical team, and act as a trusted advisor to clients looking to modernise their digital workplace through Microsoft 365, endpoint management, automation, and cloud-first best practices.

This is a hands‑on leadership role that blends technical expertise, service delivery excellence, and innovation‑perfect for someone who wants to influence the direction of a growing practice within a high‑performing MSP.

• Lead the end-to-end delivery of Modern Workplace solutions across key technologies including Microsoft 365, Intune, Azure AD/Entra , Endpoint Management, Teams, and Windows 11
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• Own and evolve our Modern Workplace service portfolio, ensuring it remains modern, scalable, and commercially competitive.
• Work closely with clients to understand their business challenges and translate them into actionable, cloud‑first technical strategies.
• Oversee technical delivery teams, fostering a culture of high performance, continuous improvement, and customer‑centricity.
• Develop technical roadmaps, best practices, and governance frameworks for secure and efficient digital workplace environments.
• Collaborate with Sales and Pre‑Sales to support bid responses, solution design, and client presentations.
• Champion automation and modern management approaches-reducing operational overhead and improving user experience.
• Ensure service excellence through proactive monitoring, SLA adherence, and quality assurance across all Modern Workplace engagements.

• Proven experience in an MSP or consultancy environment, ideally within a Modern Workplace, End‑User Computing, or Microsoft 365 leadership role.
• Deep technical expertise across the Microsoft cloud ecosystem (M365, Intune, Teams, Entra , SharePoint Online, Windows).
• Clear understanding of Zero Trust principles, identity management, device compliance, and security baselines.
• Strong leadership skills with experience managing technical teams and driving service improvement.
• Excellent client‑facing communication skills with the ability to translate technical concepts into business value.
• A passion for innovation, automation, and modern management methodologies.
• Relevant Microsoft certifications (e.g., MS-102, MD-102, MS-700, AZ-104) are highly desirable.