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IT Support Technical Support

Senior 2nd Line Support Engineer – Lead Escalations

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: AJ Bell Management Limited
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading UK investment platform firm is seeking an experienced Senior 2nd Line Service Desk Analyst to provide advanced technical support and act as a key point of contact for stakeholders. The ideal candidate will have a strong background in troubleshooting Windows environments and possess relevant ITSM certifications. Responsibilities include resolving incidents, managing team resources, and contributing to service improvement.

This role offers competitive perks, including a hybrid working model and extensive employee benefits.
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Position Requirements
10+ Years work experience
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