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HelpDesk/Support Technical Support

Healthcare SaaS Support Specialist

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: ECS Resource Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A fast-growing healthcare software company in Manchester is seeking a Customer Support Advisor to join their Service Desk team. In this role, you will be the first point of contact for customers, providing support via a customer portal and phone. Responsibilities include managing incidents, diagnosing issues, and escalating complex cases. Ideal candidates will have 1–2 years of experience in IT support roles, a customer-focused mindset, and familiarity with ticketing systems like Zendesk and Freshdesk.
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