2nd​/3rd Line Engineer; Education MSP Hybrid

Position Overview

We're on the lookout for a 2nd / 3rd Line Support Engineer to join a fast-paced, client-focused IT Solutions & Managed Service Provider (MSP). You'll be the go‑to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy.

In this role, you'll support a broad mix of SME customers, providing remote and occasional on‑site support across desktop, server, networking, and cloud platforms. Every day is different – from troubleshooting complex issues to assisting with project rollouts and system upgrades.

You'll need a solid foundation in Microsoft technologies (Windows Server, Azure, M365), networking fundamentals (DNS, DHCP, firewalls), and experience in a customer‑facing role where communication is key.

• Handle escalations and 2nd line support tickets through the service desk
• Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms
• Assist with project work such as migrations, deployments, and upgrades
• Maintain detailed documentation and ensure SLA targets are met
• Deliver excellent service with a proactive and consultative approach

Previous MSP experience is essential, with strong problem‑solving skills and the ability to thrive in a high‑energy, multi‑client environment.

£35‑45K depending on experience.

Hybrid.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.