2nd​/3rd Line Support Engineer

Position: 2nd / 3rd Line Support Engineer
2nd / 3rd Line Support

Manchester

Up to £36,000 | Permanent | 35 hours per week

An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations.

This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.

Key Responsibilities

* Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)

* Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments

* Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery

* Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues

* Lead, mentor, and performance manage IT Service Desk Analysts

* Ensure security, patching, compliance, and best practice standards

* Drive continuous improvement and infrastructure resilience

Experience Needed

* Background in network and systems infrastructure management

* Proven experience delivering 2nd / 3rd Line support

* Knowledge of Microsoft stack (M365, Azure AD, Windows Server)

* Experience with virtualisation, backup solutions, and endpoint management

* Confident leading and developing IT teams

* Full UK driving licence and access to own vehicle

Package

* Up to £36,000

* 30 days holiday + Bank Holidays

* Christmas office closure

* Local Government Pension Scheme

* Free onsite parking

Enhanced DBS and references required.

Please get in touch as soon as possible as we have interview slots for next week