Business Analyst

£42,450 to £46,636 per year, GPA is also committed to recognising and rewarding where our staff hold the “Gold Standard’ accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this.

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

20/02/2026

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.

And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK

• we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme.

We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours.

We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged.

Our four core values are at the heart of everything we do.

They shape our culture and guide how we work, lead and grow together:
Striving for excellence

• We always aim to deliver great results Empowering through respect
• We insist on fair treatment for all, always Acting with integrity
• We consistently do the right thing Succeeding together
• We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.

We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Are you a visionary Business Analyst who thrives on delivering transformational digital services?

Join our Digital Service Transformation Team and spearhead the rollout of end‑to‑end Service Now capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness Service Now’s built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self‑service experiences.

Working in a fast‑paced, high‑stakes environment, you will integrate Service Now with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes.

Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department.

As a Business Analyst specialising in Service Now, you will lead the discovery, design and implementation of the following modules:
Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) Service Now Mobile App Service Now AI (Gen AI & Agentic AI) Service Now Integrations

• Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Key Responsibilities Business Analysis Elicit, capture, and document business requirements…