Managing Consultant- Service Tech PM

Managing Consultant
- Service Now Tech PM

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

The Service Now Tech PM is responsible for end‑to‑end delivery of Service Now projects, ensuring technical integrity, governance compliance, and alignment with client objectives. This role bridges technical implementation and project management, requiring strong knowledge of Service Now modules and ITIL processes.

In this role you will play a key role in:

• Project Delivery & Governance
  • Manage scope, timelines, and budgets for Service Now implementations.
  • Ensure adherence to Capgemini and client governance frameworks.
  • Conduct risk assessments and maintain compliance with security and audit standards.
• Technical Leadership
  • Oversee configuration, customization, and integration of Service Now modules (SPM, ITSM, ITOM, HRSD, IRM).
  • Guide technical teams on scripting (Business Rules, Client Scripts, UI Policies) and workflow automation.
  • Act as the primary liaison between business stakeholders and technical teams.
  • Facilitate workshops for requirements gathering and solution design.
• Quality Assurance
  • Drive UAT, performance testing, and defect resolution.
  • Ensure documentation and knowledge transfer for operational readiness.
• Business Development
  • Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution
  • Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development
  • Training to support your career development and the skills demand within the company, certifications etc.

• Extensive hands‑on experience (5+ years) administering and developing within the Service Now ecosystem.
• Strong working knowledge of key Service Now suites such as SPM, ITSM, HRSD, and IRM.
• Capable of guiding platform configuration, tailoring functionalities, and supporting system integrations.
• Solid understanding of ITIL principles and established Service Now implementation standards.

• Demonstrated success leading large Service Now initiatives within complex enterprise environments.
• Comfortable delivering projects using both Agile and traditional Waterfall methodologies.
• Recognised qualifications in structured delivery frameworks (PMP or PRINCE2 are advantageous).
• Skilled in risk oversight, audit preparedness, KPI management, and delivery governance.
• Experienced in facilitating workshops, gathering requirements, and maintaining strong stakeholder relationships.
• Strong communication skills, with the ability to partner effectively across technical and business teams.
• Analytical approach to resolving delivery, operational, or platform‑related challenges.
• Proven ability to direct cross‑functional teams and manage resource coordination.

• Preferably holds relevant Service Now accreditations (e.g., CSA, ITSM, ITOM, HRSD) along with micro‑certifications.
• Additional credentials in ITIL, PMP, or PRINCE2 support governance and delivery quality.
• Commitment to continuous learning through Service Now University or internal development channels.

• Demonstrated ability to translate organisational or programme‑level vision into actionable delivery roadmaps for senior executives.
• Proven success driving major digital transformation efforts—such as product transitions, disruptive technology implementations, or cloud‑aligned Service Now programmes.
• Experience coordinating large delivery teams (up to ~50 FTE) across major sectors such as FS, Public Sector, Utilities, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, or Media.
• Adept at leading multiple…