Application Support Engineer

This company are seeking a proactive and technically strong IT professional to support and enhance their IT environment through a combination of operational support, continuous improvement, and delivery of business change initiatives.

You will act as a technical authority for core business applications, particularly ERP systems and Microsoft 365, working closely with internal stakeholders and external partners to deliver secure, resilient, and business-focused solutions.

This role requires an articulate, self-starting individual with a genuine passion for technology and a strong commitment to supporting business applications. You will regularly present technical solutions, risks, and recommendations to stakeholders, translating complex technical detail into clear business outcomes.

• Take primary ownership of the organisation’s in-house business applications, ensuring they are fully utilised, optimised, and aligned to business needs.
• Act as a technical authority for business applications, particularly ERP platforms, working closely with users to improve adoption, effectiveness, and overall value.
• Proactively identify, evaluate, and present opportunities to stakeholders on how existing applications and platforms can be enhanced to deliver greater business benefit.
• Provide advanced technical support for modern workplace technologies, including Microsoft 365, Azure, ERP systems, and Veeam Data Platform.
• Lead and contribute to key IT projects.
• Proactively carry out IT maintenance activities to maintain secure, stable, and resilient platforms.
• Ensure IT policies, procedures, configurations, and documentation are clearly communicated and adhered to.
• Act as an escalation point for 1st and 2nd line engineers, resolving complex issues and ensuring service continuity.

• Hands-on experience supporting and administering ERP systems in a business-critical setting.
• Experience implementing, supporting, and optimising Microsoft 365 and associated business applications.
• Experience leading and contributing to IT projects.
• Strong technical knowledge of Windows Server and Client OS, VMware, Veeam Data Platform, ERP systems, and Windows Defender for Endpoint.
• Experience working with suppliers, vendors, and internal stakeholders.
• Experience with Azure, Intune, Power BI, and wider Microsoft services.
• Exposure to cloud platforms (Azure and/or AWS).
• Experience with Hyper-V, VMware, and backup/recovery solutions.
• Scripting and automation experience, particularly Power Shell.
• Relevant certifications such as ITIL or Microsoft Azure certifications.

• Articulate and confident communicator, able to present effectively to stakeholders at all levels.
• A self-starter who takes ownership, works proactively, and drives tasks to completion.
• Demonstrates a genuine passion for technology and continuous improvement.
• Strong focus on supporting and enhancing business applications to deliver measurable value.
• Analytical, adaptable, and solutions-oriented.
• Collaborative, customer-focused, and results-driven.
• Defined career progression plan with opportunities for long-term growth.
• Supportive, collaborative team culture.

Interviews are being held imminently so please apply now if you are interested!