Service Delivery Coordinator

Service Delivery Coordinator page is loaded## Service Delivery Coordinator locations:
Milton Keynes:
Manchester time type:
Full time posted on:
Posted Todayjob requisition :
R7246
** At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
**** Service Delivery Coordinator
**** Permanent
* *** Manchester: £26,730 - £30,555
**** Milton Keynes: £27,832 - £31,815
**** Hybrid Working
** Imagine being part of a team that helps shape fairer tests and greater opportunities for learners worldwide. At
** Grade Maker**, we’re transforming how assessments are developed and delivered for Awarding Organisations and Education Ministries across the globe.

As a
** Service Delivery Coordinator**, you’ll play a pivotal role in our Delivery and Client Success team, working closely with clients to ensure they get the most from our platform. You’ll combine technical know-how with customer engagement, supporting site setup, managing user accounts, and resolving issues all while building strong relationships and contributing to process improvements.
** Travel to Cheltenham and other AQA offices will be required as part of this position.
** If you’re
** curious, organised, and eager to learn**, this is the perfect opportunity to grow your skills and make a real impact in education technology.
* Hybrid working with modern office spaces (Manchester office includes a gym, games room, and yoga studio).
* Generous annual leave: 25 days plus bank holidays, rising each year for your first five years.
* Private Medical Insurance and Health Care Cash Reward Plan.
* Paid volunteering days and access to an exceptional pension scheme (up to 18.5% combined contributions).
* A chance to shape processes and workflows in a newly restructured team, bringing your ideas to life.
* Client Support & Implementation:
Assist with onboarding, site configuration, and deliver training sessions.
* Data Management:
Investigate and resolve support tickets promptly.
* Client Support:
Manage user accounts and create clear user guides.
* Data Management:
Collate and interpret client data to identify trends and support reviews.
* Product Support:
Help develop and maintain user support materials.
* Proficiency in Microsoft Office and
** familiarity with software services are essential**, and an IT background or experience with technical platforms would be an advantage.
* Strong
** customer focus
** with excellent communication skills.
* ** Attention to detail
** and an analytical mindset.
* A proactive, positive attitude and willingness to learn.
* Ability to work independently and collaboratively in a dynamic environment.
** Diversity and Inclusion statement
** At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity.

We welcome applications from individuals of all backgrounds and lived experiences.

Please submit your
** CV and a cover letter
** which details how you are the perfect person for this role.

The closing date for applications is 23.59 on
** Wednesday 28th January 26.
** Interviews will be held in Milton Keynes on
** Tuesday 10th February
** and Manchester on
** Wednesday 11th February 2026**#CRE
23
** Recruitment Agencies
** We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.# # #
** Full

Job Description
**** Summary
* * We are a growing education technology company that delivers cutting-edge ‘Software as a Service’ platforms to Awarding organisations and Education Ministries around the world. We help them to provide fairer…