ITSM Incident Leader: Frontline Helpdesk & Problem Mgmt

A leading UK retailer is seeking an ITSM Helpdesk Specialist to join their incident management team. In this role, you will provide first-line ITSM support, ensuring incidents are logged, prioritised, and resolved effectively. The ideal candidate will have strong knowledge of ITIL processes, particularly in Incident and Major Incident Management. This position requires flexibility for rota-based scheduling and the ability to work collaboratively in a high-pressure environment.
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