Senior IT Service Manager - Government Digital Service - G7

Location

Manchester, England, United Kingdom

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision석for a modern digital government.

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

As the Senior IT Service Manager for the One Login Service Management team, you will lead engagement with internal and external stakeholders to ensure the needs, risks and challenges of government services using One Login are properly understood, prioritised and communicated. You will play a key role in shaping and maturing the service model for One Login so that each service receives the right level of assurance and support.

• be responsible for the day‑to‑day service management provided to live relying parties and act as the main link between One Login and the servicesობას rely on it.
• build and maintain strong relationships with key stakeholders across the relying party services, ensuring their needs and challenges are clearly understood and supported.
• work with relying party teams to identify service improvements and any gaps in the lifecycle, helping to improve onboarding and support.
• proactively focus on continuous锋 improvement of both your own work and the wider service, simplifying processes and increasing efficiency.
• act as a point of escalation for critical issues, providing senior level support to governance meetings, service forums and working groups.
• lead or contribute to service reviews, audits, incident reviews and service improvement initiatives, ensuring lessons are understood and acted upon.
• help shape and mature the overall service management model for One Login, working closely with relying party service managers and the Lead IT Service Manager.

• have a strong understanding of service lifecycle management, including onboarding, migrations, versioning, and deprecation.
• be comfortable taking ownership and accountability for RP services across different stages of maturity and proactively searching for potential problems.
• be able to negotiate with and influence stakeholders, manage relationships effectively, and communicate clearly with RPs.
• evaluate current strategies to ensure business requirements are being met and exceeded where possible.
• demonstrate ability to oversee and improve operational processes at scale.
• have experience acting as an escalation point for live service issues with a calm and structured approach to incident management.

• Mid‑Senior level

• Full‑time

• Information Technology
• Industries:
  Technology,[right? all?] Information and Internet