Solutions Manager

Job Description

Solutions Manager Location: UK Remote
Salary: £40,000 - £55,000

Really cool new client for us, an enterprise, cloud‑based SaaS platform that helps safety‑conscious organisations simplify inspection evidence, achieve compliance, and demonstrate transparency in record‑keeping. With 5000+ active users
, over 500 paying customers they support organisations across local government, corporate, and SME environments with a particularly strong footprint in the offshore wind and renewable energy sector. The mission is simple: help customers operate more safely, efficiently, and sustainably.

The Role We are supporting the hire for a Solutions Manager to own the successful delivery of their enterprise customers from solution design through implementation, adoption, and ongoing growth.

This is a post‑sales, delivery‑focused role
. You’ll sit at the intersection of Sales, Product, Engineering, and Customer Success, ensuring enterprise customers are onboarded effectively, configured correctly, and set up for long‑term success.

If you enjoy turning complex requirements into scalable solutions and taking real ownership once the contract is signed this role is for you.

• Lead the implementation and onboarding of enterprise customers
  , ensuring projects are delivered on time, within scope, and with high adoption.
• Define and document scalable, repeatable solutions for complex enterprise requirements.
• Project manage end‑to‑end implementations, coordinating internal teams (Engineering, Support, CS) and senior external stakeholders.
• Act as a technical and operational advisor to customers during deployment and early adoption.
• Partner with Senior Account Managers to identify and support expansion opportunities within key accounts.
• Capture real‑world customer feedback and translate it into clear insights for Product and Engineering.
• Help build and improve implementation playbooks, best practices, and delivery processes as the enterprise customer base scales.

You don’t need to be hands‑on technical but you do need strong technical credibility and the confidence to work with enterprise stakeholders.

• Solutions Manager / Solutions Consultant (post‑sales)
• Implementation Consultant (Enterprise SaaS)
• Technical Account Manager (Enterprise)
• Post‑sales Solution Architect

• Delivering complex SaaS implementations for enterprise customers
• Managing multiple stakeholders across technical and non‑technical teams
• Translating customer requirements into practical, scalable solutions
• Strong project management and communication skills
• Comfort operating in ambiguity and shaping processes as you go

• Experience in regulated, infrastructure, or asset‑heavy industries
• Exposure to compliance, inspections, or operational platforms
• Experience supporting expansion or upsell motions post‑implementation

• Enterprise customers go live smoothly and adopt the platform quickly
• Implementations are predictable, repeatable, and well‑documented
• Customers see value early and want to expand their use of Papertrail
• Sales, Product, and Engineering trust you as a bridge between teams
• Delivery insights actively shape product decisions and roadmap priorities

• Work on a mission‑driven product supporting safety and sustainability
• Real ownership and influence as the enterprise function scales
• Exposure to complex, high‑impact customers and projects
• Collaborative, growing SaaS business with clear momentum
• Opportunity to shape how enterprise delivery is done, not just execute it